Stripe Connect

BookingXi uses Stripe Connected Accounts to handle all payment processing. This means your business gets its own Stripe account linked to the BookingXi platform. Customers pay through your booking site, and funds are deposited directly to your bank account — you never need to configure API keys, webhooks, or any technical settings.

Each transaction involves two fees:

• BookingXi platform fee — 5% of the transaction total.
• Stripe processing fee — 2.9% + $0.30 per transaction (charged by Stripe).

The remaining amount (approximately 92%) is deposited to your connected bank account. Both fees are deducted automatically before the payout reaches you.

Connecting your Stripe account takes just a few minutes:

BookingXi uses the destination charges model. When a customer completes a booking:

1. The customer pays on your booking site. They never interact with Stripe directly.
2. Stripe processes the charge and deducts its processing fee.
3. The BookingXi platform fee is deducted automatically.
4. The remaining funds are deposited to your bank account on Stripe's standard payout schedule.

BookingXi supports the following payment methods through Stripe:

• Credit and debit cards (Visa, Mastercard, Amex, Discover)
• Apple Pay
• Google Pay
• Affirm (buy now, pay later)
• Klarna (buy now, pay later)

Available payment methods are displayed automatically at checkout based on the customer's device and location.

Funds from completed bookings are deposited to your connected bank account automatically. Stripe's standard payout schedule is approximately 2 business days after the charge.

To view your payout history and schedule, click "View Stripe Dashboard"in Admin > Settings. This opens your Stripe Express Dashboard where you can see all transactions, payouts, and bank deposit details.

When a booking is cancelled, refunds are processed automatically through Stripe based on your refund tier settings (configured in Admin > Settings > Booking Policies). Refunds reverse the full charge chain — the customer gets their money back, and both the Stripe fee and BookingXi fee are reversed proportionally.

Partial refunds are fully supported. For example, if your refund policy gives 50% back for cancellations within a certain window, exactly half the charge is refunded. Refunds typically appear on the customer's statement within 5-10 business days.