Support

Your BookingXi team is your primary point of contact for any issues with your booking platform. Reach out to your team for:

• Technical issues and bug reports
• Feature requests and enhancement ideas
• Domain and DNS changes
• Email configuration and custom domain setup
• Custom development and integrations
• Account and billing questions

Before contacting support, check the Troubleshooting section of this documentation for solutions to common issues with payments, tax, email delivery, and booking flow.

If your platform has the support ticket integration enabled, you can submit tickets directly through Admin > Support. When submitting a ticket, include:

• Clear title: A brief summary of the issue (e.g., "Checkout fails for returning customers")
• Detailed description: What you expected to happen versus what actually happened
• Steps to reproduce: The exact steps someone would follow to see the issue
• Screenshots: Visual evidence of the issue, including any error messages

Support requests are prioritized based on severity to ensure the most impactful issues are addressed first:

Have an idea for a new feature or improvement? Submit it to your BookingXi team through the same support channels. Feature requests are reviewed and prioritized based on demand, feasibility, and alignment with the platform roadmap.

When submitting a feature request, include a description of the problem you are trying to solve and how you envision the feature working. This context helps the team design the best solution for your needs.

Your BookingXi team is available to help with any aspect of your platform. They have access to your deployment's server logs, database, Stripe configuration, and hosting environment, which allows them to diagnose and resolve issues that are not visible from the admin panel.

For the fastest response, use the support ticket system in Admin > Support if available, or contact your team through the communication channel established during onboarding.