1. Agreement to These Terms
These Terms of Service (these "Terms") are a binding agreement between you and CrewXI, LLC, a Texas limited liability company doing business as BookingXi ("BookingXi," "we," "our," or "us"). They govern your access to and use of bookingxi.com, the BookingXi booking platform, website design and hosting services, and every related service we provide (collectively, the "Services").
By accessing or using the Services, requesting a demo, creating an account, or submitting any form on our website, you agree to these Terms and to our Privacy Policy. If you use the Services on behalf of a business, you represent that you have authority to bind that business, and "you" means that business.
If you have signed a separate written agreement with us — including a customer order or onboarding agreement, a partner or affiliate agreement, or any other signed contract — that signed agreement controls over these Terms wherever the two conflict.
2. Eligibility and Accounts
- The Services are offered to businesses and business users. You must be at least 18 years old.
- You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your login credentials, and for all activity under your account. Notify us promptly at info@bookingxi.com of any unauthorized use.
- We may suspend or refuse access to any account that violates these Terms, presents a security risk, or is delinquent on undisputed fees.
3. The Services
BookingXi provides a white-label booking platform for experience-based businesses — including online booking, scheduling, payment coordination, digital waivers, messaging, and business-management tools — together with optional website design, development, and hosting services.
We continually improve the Services and may add, change, or remove features. We will not materially reduce the core functionality you are paying for during a paid period without notice. Features labeled beta or preview are provided as-is and may change or end at any time.
4. Fees and Payment
- Fees for the Services — including subscription fees, platform transaction fees, and website build and service fees — are those stated in our published pricing or in your order, onboarding, or other signed agreement with us at the time you purchase.
- Payments and invoices are processed through our third-party payment processor (currently Square). You authorize us and our processor to charge the payment method you provide for fees as they come due, including recurring subscription charges until you cancel.
- Platform transaction fees may be deducted automatically from transaction proceeds before payout or billed separately, as stated in your pricing.
- Undisputed fees are non-refundable except as required by law or expressly stated in writing. If a payment fails or is past due, we may suspend the Services after notice until the balance is resolved.
- Our fees are exclusive of taxes; you are responsible for any sales, use, or similar taxes on your purchase of the Services, excluding taxes on our income.
5. Your Content and Data
- You own your content.You retain all rights to the content and data you or your customers submit to the Services ("Customer Content"), including business information, images, booking records, and end-user data.
- You grant us a limited, non-exclusive license to host, copy, process, display, and transmit Customer Content solely to provide and support the Services and as otherwise permitted by our Privacy Policy.
- You may export your data, and upon termination we will provide a reasonable window (at least 30 days on request) to do so before deletion from active systems.
- You are responsible for having the rights and consents needed for the content you provide (including photos, logos, and text used on a website we build for you).
- If you send us ideas or suggestions about the Services, we may use them without restriction or obligation.
6. Your End Users
If you operate a business on BookingXi, the people who book with you are your customers. As between you and us:
- You are responsible for your relationship with your end users — your offerings, pricing, safety, fulfillment, cancellations, refunds, and disputes.
- You are responsible for complying with the laws that apply to your business, including consumer-protection, liability-waiver, and privacy laws, and for maintaining your own privacy policy and terms for your customers.
- We process your end users' information on your behalf to provide the platform, as described in our Privacy Policy, and do not use it for our own marketing.
7. Taxes on Your Sales
BookingXi uses a vendor-liable tax model: you are solely responsible for determining, collecting, reporting, and remitting all taxes that apply to the sales you make through the Services. Any tax-calculation tooling we make available is an aid, not tax advice, and we assume no liability for your tax obligations.
8. Text Messages and Communications
We communicate by email, in-product notices, and — only with your consent — SMS. SMS consent, frequency, rates, and opt-out (reply STOP) are described in our Privacy Policy. Consent to SMS is never a condition of purchasing the Services. If you use the Services to communicate with your own customers, you are responsible for obtaining any consents required by law (including the TCPA and CAN-SPAM) for those communications.
9. Partner and Affiliate Programs
Our partner and affiliate programs are governed exclusively by the separate written agreements signed by each participant. These Terms do not create any right to commissions, equity, or program participation, and nothing on our website — including published rates or program descriptions — creates a binding offer. Where a signed partner or affiliate agreement exists, it controls over these Terms.
10. Acceptable Use
You agree not to, and not to permit anyone to:
- use the Services in violation of any law or to infringe anyone's rights;
- upload malicious code, probe or breach security, interfere with the integrity or performance of the Services, or access them by automated means other than interfaces we provide;
- copy, modify, reverse engineer, resell, sublicense, or create derivative works of the platform, except as permitted by your agreement with us;
- use the Services to send unlawful, deceptive, or unsolicited communications, or to collect data you have no right to collect;
- misrepresent your identity or your affiliation with BookingXi.
11. Third-Party Services
The Services interoperate with third-party services — including Square (payments), Twilio (messaging and calling), and hosting and infrastructure providers. Your use of a third-party service is governed by that provider's own terms, and we are not responsible for third-party services we do not control.
12. Our Intellectual Property
The BookingXi platform, software, design system, documentation, and trademarks are owned by us and our licensors and are protected by intellectual-property law. We grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. No rights are transferred to you other than as expressly stated in these Terms or a signed agreement.
13. Confidentiality
Each party will protect the other's non-public business information disclosed in connection with the Services with reasonable care, use it only as needed to perform under these Terms, and not disclose it to third parties except to service providers under equivalent duties or as required by law.
14. Term, Suspension, and Termination
- These Terms apply while you use the Services. If you have a signed service agreement with us, its notice and wind-down periods control how the service ends — for example, either party may end the service without cause on the written notice that agreement specifies, followed by the wind-down period it describes. Paid subscriptions run through the period already paid.
- We may suspend or end access immediately only for unlawful use or a genuine threat to the security of the platform or our other customers. For any other issue — including non-payment or another breach — we first give the written notice and the chance to fix it (the cure period) set out in your signed agreement before suspending or terminating.
- Upon termination: your license to use the Services ends; you keep the data-export or wind-down window described in Section 5 or in your signed agreement, whichever is longer; accrued fees remain payable; and Sections 5–9 and 12–19 survive.
15. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT THEY WILL MEET YOUR REQUIREMENTS OR PRODUCE ANY PARTICULAR BUSINESS RESULT.
16. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE FEES YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
These limits do not apply to a party's fraud or willful misconduct, your payment obligations, your indemnification obligations, or liability that cannot be limited by law.
17. Indemnification
You will defend and indemnify BookingXi and its members, managers, and personnel against third-party claims and resulting losses arising from: (a) Customer Content; (b) your products, services, and relationships with your end users; (c) your violation of law (including tax, consumer-protection, privacy, and communications laws); or (d) your material breach of these Terms — provided we give you prompt notice and reasonable cooperation.
18. Governing Law and Dispute Resolution
- These Terms are governed by Texas law, without regard to conflicts rules.
- Before filing any proceeding, the parties will confer in good faith. Any dispute not resolved within thirty (30) days will be submitted to confidential mediation in Travis County, Texas, and if unresolved, finally settled by one arbitrator under the AAA Commercial Arbitration Rules in Travis County. Judgment on the award may be entered in any court of competent jurisdiction.
- Either party may seek temporary or injunctive relief in a state or federal court in Travis County to protect intellectual property, confidential information, or the security of the Services.
- TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY WAIVES TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION FOR ANY DISPUTE ARISING FROM THE SERVICES.
19. Changes to These Terms
We may update these Terms from time to time. We will post the updated version here with a new "Last updated" date, and for material changes we will make reasonable efforts to notify active customers (for example by email or an in-product notice). Continued use of the Services after changes take effect constitutes acceptance. Changes do not retroactively modify a signed agreement.
20. General
- These Terms, our Privacy Policy, and any signed agreements between us are the entire agreement about the Services; signed agreements control over these Terms.
- You may not assign these Terms without our written consent; we may assign them to a successor of the BookingXi business. Neither party is liable for delay caused by events beyond its reasonable control.
- If any provision is unenforceable, it will be enforced to the maximum lawful extent and the rest remain in effect. A failure to enforce a provision is not a waiver.
- Notices to us should go to info@bookingxi.com; notices to you may be sent to the email on your account.
21. Contact
Questions about these Terms should be directed to info@bookingxi.com.