Money Flow

Here is how money moves from the customer to your bank account for every booking:

BookingXi uses Stripe Connect with destination charges. This means the customer's payment goes directly to your Stripe Connected Account, and the BookingXi platform fee is collected as an application fee. You receive the funds directly — BookingXi never holds your money.

No Stripe Products or Price IDs are needed on your end. Pricing comes from your experience configuration in the admin panel and is passed to Stripe dynamically at checkout.

BookingXi charges a 5% platform fee on every transaction. This fee is calculated on the experience price (before tax) and is deducted automatically before the payout reaches your bank account.

For example, on a $35 experience, the BookingXi fee is $1.75. This fee covers the platform infrastructure, hosting, ongoing updates, and support.

Stripe deposits funds to your bank account on a rolling basis, typically within 2 business days of the transaction. New Stripe accounts may experience a longer initial hold period (up to 7-14 days) while Stripe completes verification.

You can view your payout schedule, pending deposits, and transaction history in the Stripe Express Dashboard, accessible from Admin > Settings > View Stripe Dashboard.

When a booking is cancelled (by the customer or by staff), the refund is processed automatically through Stripe. The refund amount is determined by your refund tier settings in booking policies:

• 72+ hours before: Full refund (100%) by default
• 24-72 hours before: Partial refund (50%) by default
• Less than 24 hours: No refund (0%) by default

Partial refunds are fully supported. Refunds typically appear on the customer's bank or credit card statement within 5-10 business days. You do not need to process refunds manually — Stripe handles the money movement automatically.

Gift cards follow a two-step money flow:

• Purchase: The gift card is purchased like a normal transaction. The customer pays the gift card amount plus applicable tax through Stripe, and the payout follows the standard flow to your bank account.
• Redemption: When a customer uses a gift card during checkout, the gift card balance reduces the amount charged to their card. If the booking total exceeds the gift card balance, the remainder is charged to their card through Stripe.

Gift card balances are tracked in the system and can be viewed in Admin > Gift Cards along with transaction history.

To review your transaction history, payouts, and bank deposit schedule:

• Go to Admin > Settings and click View Stripe Dashboard to open your Stripe Express Dashboard
• View individual transaction details on the Transactions page in the admin panel
• Use the Reports page to see revenue totals, tax collected, and booking counts for any date range
• Export report data as CSV for your own records or accounting software