Booking Flow

If time slots are not appearing on the public booking page, check the following:

• Availability is set up: Go to Admin > Schedule and verify the experience has an availability template assigned with active time slots.
• Blackout dates: Check that the date the customer is trying to book is not blocked by a blackout date. View blackout dates in Admin > Schedule > Blackout Dates.
• Advance booking window: If you have a minimum advance booking requirement (e.g., 2 hours), slots within that window will not be shown. Check this setting in Admin > Settings > Business Settings.
• Slots are in the past: Time slots that have already passed are automatically hidden from the booking page.
• Experience is active: Verify the experience is published and not in draft mode.

If customers are selecting a slot but cannot proceed through checkout, there are two common causes:

• Stripe is not connected: Payments cannot be processed until your Stripe account is connected and active. Go to Settings > Payments to check.
• Tax is not configured: Checkout is blocked until sales tax is set up. Go to Revenue > Sales Tax to complete configuration.

BookingXi prevents double bookings through real-time capacity checks. When a customer selects a time slot, the system verifies available capacity at the moment of checkout. If the slot has filled since the customer started browsing, the checkout will fail with a capacity error and the customer will be prompted to select a different time.

Resources (lanes, rooms, stations) are automatically created and managed for each experience. Two experiences cannot use the same resource at the same time, preventing physical space conflicts.

If a customer sees a capacity error during checkout, it means the number of guests in their booking exceeds the remaining capacity for that time slot. This can happen when:

• Another customer booked the remaining spots while this customer was in checkout
• The group size exceeds the maximum participants configured for the experience
• A manual booking was created by staff that filled the slot

The customer should try selecting a different time slot with more availability, or reduce their group size.

A booking will remain in the Confirmed status until one of the following happens:

• Staff checks in the customer: This changes the status to Checked In, and it will later auto-transition to Completed after the timeslot ends.
• The timeslot passes without check-in: The system's no-show detection cron job will automatically mark the booking as No Show.
• The booking is cancelled: Staff or the customer cancels the booking.

If the timeslot has already passed and the booking is still showing as Confirmed, the no-show detection job may not have run yet. This job runs periodically and will update the status automatically.